By requesting and using the transport services of Star Auto Shipping LLC, the Customer agrees to abide by the following terms and conditions of service:
1. Star Auto Shipping acts as a property broker hired by the Customer to arrange transportation with a Carrier on the Customer's behalf. The Customer fully understands that by allowing the Carrier to pick up their vehicle(s), they are accepting the terms and conditions outlined in the Carrier's bill of lading. Once a Carrier is assigned, Star Auto Shipping will email the Carrier’s details to the Customer. It is the Customer’s SOLE responsibility to provide this information to the pickup contact, and the pickup contact is SOLELY responsible for verifying and releasing the vehicle(s) only to the assigned Carrier, who must present a dispatch sheet from Star Auto Shipping that clearly names the Carrier. If the vehicle(s) is released to any other carrier not assigned by Star Auto Shipping, the company will not be liable for theft, damage, or any additional charges.
2. The Customer is not permitted to unilaterally alter any terms or conditions of this agreement without the explicit written consent of Star Auto Shipping LLC. Star Auto Shipping LLC explicitly rejects any additional terms or conditions that have not been formally agreed upon in writing by an authorized representative of the company.
3. Star Auto Shipping LLC agrees to coordinate the transportation of the vehicle(s) specified in the quotation, aiming to do so around the requested dates. A designated Carrier will be assigned to transport the vehicle(s) from the origin to the destination. However, Star Auto Shipping and the Carrier are not responsible for any delays, car rental fees, or accommodation costs.
4. Star Auto Shipping LLC agrees to arrange the transportation of the described vehicle(s). The Customer acknowledges that providing ample notice for shipment is a key factor in the process. The Customer also understands that any shipment, regardless of the type of transport, may be delayed due to factors such as adverse weather or road conditions, illness, truck mechanical issues, supply and demand for trucks and drivers, operational hours, and more. If a Carrier cancels as a result of these or other conditions, Star Auto Shipping LLC reserves the right to arrange a replacement Carrier within three (3) additional business days. UNDER NO CIRCUMSTANCES WILL Star Auto Shipping LLC BE RESPONSIBLE FOR OR REIMBURSE TOLLS OR CAR RENTAL EXPENSES.
5. The Customer's relationship with the Carrier is governed by all terms and conditions outlined in the Carrier's straight bill of lading, copies of which are available at the Carrier's office.
6. The Carrier’s responsibility begins once the Customer or their representative releases the vehicle(s) to the Carrier at the origin and ends upon delivery at the destination. If the Customer is unavailable for pickup or delivery, Star Auto Shipping LLC must be informed to arrange alternatives. In the event a Carrier is assigned and the vehicle cannot be picked up for any reason, a $150.00 fee will be charged to the Customer's credit card to cover rescheduling or dry-run fees. Postponing the transport must be requested by the Customer no later than 10 business days before the first available pickup date. If a Carrier has already been assigned, standard rescheduling fees will apply. If the Customer postpones pickup dates beyond 14 days from the original dates, transport pricing may change based on current rates for the new dates.
7. If the Carrier is unable to access either location, the Customer or consignee must make a reasonable effort to meet the truck at a suitable location. If the vehicle is not operational or if the Carrier cannot physically reach the location, a local tow truck may be used to transport the vehicle to the assigned carrier at the Customer's expense.
8. All vehicles delivered by the authorized carrier with a balance due must be paid in CASH, MONEY ORDER, or CASHIER’S CHECK ONLY (in US funds). If delivery is attempted after notifying the Customer (via a 3 to 24-hour voice notification to the phone numbers provided), and the Customer or their agent does not have the proper funds or is unavailable to receive the delivery, the vehicle(s) may be taken to and left at the nearest terminal at the carrier’s discretion. In this case, the Customer will be responsible for retrieving the vehicle and paying any applicable storage or redelivery fees. If the Customer chooses to make full payment using a credit card at the time of booking, a 5% service charge will apply. Acceptance of other forms of electronic payment, including Zelle for the outstanding balance, is at the carrier’s discretion.
9. Customers are permitted to keep personal items weighing up to 100 pounds. Please ensure that these items are placed in the boot or below the window line for safety and compliance.
10. If the Customer is shipping an inoperable vehicle, they must fully disclose the vehicle's condition and acknowledge that it is inoperable. The Customer may be required to assist with loading and unloading the vehicle at the driver’s discretion. If the vehicle becomes inoperable during transport, an additional charge of $200.00 will be due upon delivery, along with any other outstanding amounts. It is the Customer's responsibility to ensure the vehicle is in proper working order. INOPERABLE VEHICLES MUST BE CAPABLE OF ROLLING, STEERING, AND BRAKING. If the vehicle fails to meet any of these three criteria, additional fees may apply. If the inoperable vehicle cannot be accessed by the carrier, a local tow truck may be utilized to deliver the vehicle to the assigned carrier, at the Customer's expense.
11. Star Auto Shipping LLC, along with its agents, officers, directors, and Carriers arranged by Star Auto Shipping, will not be held responsible for damages resulting from theft, vandalism, strikes, riots, acts of terrorism, political unrest, acts of God (including but not limited to fire, flooding, hail, sandstorms, tornadoes, and earthquakes), or objects falling from the road or sky during transport. The Customer and other interested parties are encouraged to maintain their own insurance to cover the vehicle(s) during shipment.
12. The Customer is responsible for preparing the vehicle(s) for transport. All loose parts, fragile or protruding accessories, such as low-hanging spoilers, fog lights, and antennas, must either be removed or properly secured. Any parts that detach during transit, and any damage caused to any vehicles as a result, will be the Customer's responsibility
13. In the event of damage, all transport fees must be paid in full to initiate a claim. Any damage must be documented on the bill of lading and signed by both the driver and the Customer or consignee, regardless of weather conditions or time of day. By signing the bill of lading without noting any damage, the Customer or consignee confirms that the vehicle has been received in good condition, releasing Star Auto Shipping LLC and the Carrier from any further liability. It is essential that the Customer or consignee thoroughly inspects the vehicle.
14. Star Auto Shipping LLC and the Carrier must be notified of any damage by phone within 24 hours. The Customer must also provide a written description of the damage, along with clear photos and two repair estimates, within 10 days of receiving the vehicle. This information should be submitted directly to the designated Carrier for resolution. While Star Auto Shipping LLC will assist in this process if such an issue arises, the company is not responsible for any negligence on the part of the assigned Carrier.If the vehicle has a value above the market rate, the Customer is advised to purchase a special insurance rider. The Customer is also informed that claims against motor Carriers are governed by federal law under the Carmack Amendment to the ICC Termination Act of 1995 (49 U.S.C. §14706.The Customer is encouraged to seek independent legal advice at their own expense regarding these laws in the event of a claim.
15. The Customer agrees to pay Star Auto Shipping in full for the services provided, including any additional charges incurred, in accordance with this Agreement. The fees for services, along with the applicable terms and conditions, will be provided in electronic format and made available to the Customer upon order submission. The Customer understands that Star Auto Shipping offers two payment options upon request:
16. The customer understands that Star Auto Shipping is allotted 5 business days FROM the first available release date to locate and assign a carrier for transport.
17. Refund/Cancellation Policy/Money-Back Guarantee: If Star Auto Shipping is unable to confirm a carrier within five (5) business days from the first available pick-up date, the Customer may choose to either keep the order open or cancel it for a full refund of the deposit. However, if the order is canceled before the first available pick-up date or before the end of the fifth business day for any reason, the deposit is non-refundable.Star Auto Shipping’s services are considered rendered once a carrier has been assigned to the order. Refunds will be issued only to the original payment method and processed within 48 business hours of receiving the cancellation request. To cancel an order, the Customer must submit the request in writing via email to contactus@starautoshipping.com. Cancellations made by phone will not be accepted or honored. Once a carrier has been assigned (dispatched) to the order, Star Auto Shipping will notify the Customer via email (sent to the email address provided at the time of booking). If the Customer cancels the order after a carrier has been dispatched, the deposit will be retained as compensation for the services rendered, but any remaining balance will be refunded in full.
18. Governing Law; Consent to Jurisdiction and Venue:These terms and conditions, as well as the relationship between Star Auto Shipping and the Customer, shall be governed by the laws of the State of Texas, without regard to principles of conflict of law. The Customer agrees and consents to the following: (a) Irrevocably consents to the jurisdiction of the United States District Court and the State courts in Harris County, Texas; (b) Agrees that any legal action related to the services provided by Star Auto Shipping shall be brought exclusively in these courts; (c) Consents to the exercise of personal jurisdiction by these courts; and (d) Agrees that any action to enforce a judgment may be instituted in any jurisdiction.
19.Star Auto Shipping LLC’s liability is limited to the amount of the deposit indicated on the Customer's quotation. Star Auto Shipping LLC cannot, under any circumstances, be held liable for any damages caused by the designated carrier. In the event of any disputes, Star Auto Shipping LLC will provide the carrier’s insurance certificates and relevant information.The total cumulative liability of Star Auto Shipping LLC for any claims or damages, whether based on statute, contract, tort, or any other legal theory, will not exceed the total fees paid by the Customer for Star Auto Shipping LLC’s services under the corresponding Order Confirmation.UNDER NO CIRCUMSTANCES SHALL STAR AUTO SHIPPING LLC BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES (INCLUDING LOSS OF BUSINESS, LOST PROFITS, LITIGATION, OR SIMILAR CLAIMS), UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN ANY WAY RELATED TO A SHIPMENT OR THESE TERMS, EVEN IF STAR AUTO SHIPPING LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
20. Star Auto Shipping LLC works diligently to provide Customers with the best pricing and service. However, booking your vehicle for transport with both Star Auto Shipping LLC and other auto transport companies at the same time undermines the quality of service, as carriers will typically choose the higher-priced option. If Star Auto Shipping LLC is unable to secure a carrier for your vehicle due to multiple transport bookings, the Customer's deposit will be forfeited, and the order will be automatically canceled.
21. Star Auto Shipping LLC is a licensed and bonded Property Broker. Our responsibility is to arrange the shipment of vehicles with a licensed and insured Motor Carrier Corporation, which manages its own damage claims. Please note that it may take several weeks to process a claim, as the drivers must return to their terminals with the original Bill of Lading and condition reports before the claim can be addressed.
22. Star Auto Shipping LLC will not be liable for any demurrage charges at any Port Facilities. For transports to Hawaii, Alaska, the U.S. Virgin Islands, and Puerto Rico, payment for the sea portion must be made by the shipper before the vehicle arrives at the port. Upon receipt of an order, a booking number will be provided to the shipper along with instructions for making the payment. Failure to comply may result in delays and/or additional storage fees. For all shipments to or from Hawaii, vehicles must be fully operational and equipped with a working emergency brake; otherwise, the port agent will refuse the shipment. If the vehicle is refused by the port agent, the shipper will be responsible for all storage and/or redelivery fees incurred.
23. By submitting your order online, sending it via fax, or emailing it to us, you acknowledge that you are placing an order with Star Auto Shipping LLC and accept the terms and conditions outlined herein, which are also available on the Star Auto Shipping website.
24. Customers must ensure their vehicle is available during the transport period. If the vehicle becomes unavailable at any time after the order has been placed and a carrier has been assigned, Star Auto Shipping LLC reserves the right to cancel the order without issuing a refund.
25. Neither Star Auto Shipping LLC nor the Carrier will be held responsible for the following. However, we will assist customers in obtaining all necessary documents and evidence for any insurance claims in such instances. • Damage that was not identified at the pickup location due to poor weather or insufficient lighting conditions. • Damage to any mechanical components, including but not limited to the transmission , engine, exhaust system , undercarriage, suspension, wheel bearings, tie-downs, alignment, brakes, , tuning, charging system, or battery. • Loss of or damage to audio or video equipment that was not factory-installed, including antennas that do not retract to within 3 inches of the vehicle's body. • Damage caused by fluids or objects propelled from the roadway or falling from the sky. • Damage or fines resulting from the shipper leaving personal or household items inside the vehicle. • Damage to cloth or vinyl convertible or decorative tops that are over 2 years old. • Damage to T-tops or any other type of canvas covering. • Damage resulting from the failure of factory tie-downs or pull-through of tie-down holes. • Damage to the vehicle's interior, including all upholstery and peripherals. • Damage caused by leaking fluids, such as motor oil, transmission fluid, battery acid, brake fluid, radiator coolant , power steering fluid or damage resulting from acts of God. • Damage caused by the freezing of the cooling system and/or battery. • Damage to or caused by any vehicle that cannot be driven on or off the transport under its own power (i.e., the vehicle will not run or lacks a functional braking system).
26. The quoted price for transport is contingent upon the shipper’s full disclosure of the vehicle type. Failure to accurately identify any modifications or the true dimensions of the vehicle—including but not limited to regular cab, crew cab, long bed, short bed, diesel, 4X4, flip-top conversion vans, extended-length cargo vans, oversized (non-stock) tires or rims, lift kits, ground effects, modifications affecting ground clearance, ladder/roof racks, toolboxes, and more—may result in additional fees. If a carrier is assigned and is unable to load the vehicle due to the shipper's failure to disclose relevant information, Star Auto Shipping LLC reserves the right to cancel the order without a refund.
27. The Customer agrees that Star Auto Shipping LLC reserves the right to reject (cancel) any order for any reason at any time.
28. The Customer agrees to indemnify, defend, and hold harmless Star Auto Shipping LLC, along with its employees, officers, and directors, from any and all losses, liabilities, damages, payments, settlements, judgments, penalties, fines, expenses (including attorneys' fees), and costs, as well as any suits, actions, or claims (whether actual, potential, threatened, or pending). This includes claims for injury or death of individuals and/or damage to property, including real property and/or the environment, arising from the acts or omissions of the Customer, its agents, employees, or representatives.