Frequently Asked Questions

Short-distance routes may take 1–2 days. Interstate shipping depends on the distance; Trucks drive an average of 500 miles per day. For eg. For a distance of 2000 miles, it takes 4 to 5 days from the date of pickup. Delivery times can also vary depending on weather, traffic, and carrier schedules.

The official answer from the FMCSA and DOT is “no.” However, it’s common practice to allow 50-100 lbs of items in the trunk or out of sight. This allowance is at the carrier’s discretion, as transporting anything other than motor vehicles can lead to hefty fines and lengthy inspections.

We offer door-to-door vehicle transport as long as our trucks can physically access your desired location. If our driver cannot reach your door due to obstacles like low-hanging branches or weight restrictions, they will work with you to arrange a convenient meeting point, such as a grocery store or a parking lot.

Yes, either you or an authorized representative must be present to hand over keys and sign the Bill of Lading during pickup and delivery.

The cost depends on several factors: pickup and delivery distance, type of vehicle, transport method (open or enclosed), and current carrier availability. In general, Open transport costs 35c to 55c/mile for shipping a Car and 55c to 75c/mile for SUV for long distance. Enclosed Transport costs $400 more. You can get an exact estimate by requesting a free quote.

We provide both open transport (most common and economical) and enclosed transport (for luxury, exotic, or classic cars needing extra protection). You can choose based on your budget and vehicle needs.

Yes, we can ship inoperable or non-running vehicles. However, special equipment may be required, so an additional fee may apply

Yes. The driver will pick up and deliver your vehicle as close to your address as possible. If your street has restrictions (tight turns, low bridges), we’ll arrange a nearby accessible location.

It’s recommended not to place personal items inside the vehicle. If allowed, the limit is usually up to 100 lbs and must be kept below window level. Personal belongings are not covered by carrier insurance.

Yes. Every shipment includes carrier insurance that covers your vehicle against damage during transit. You will receive inspection reports at both pickup and delivery.

Please go through this article https://starautoshipping.com/blog/things-to-do-before-shipping-a-car/

If you notice any new damage on delivery, document it on the Bill of Lading and notify us immediately. We will guide you through the insurance claim process to assist with fast resolution.

We accept multiple payment methods including credit/debit cards, bank transfers, and cash on delivery (depending on the carrier). Some shipments require a small upfront deposit.

Yes. We provide regular status updates throughout the transport. You can also contact your assigned coordinator anytime for real-time updates.

Yes. We are fully licensed and registered with the FMCSA and DOT. Our credentials ensure safe and legal nationwide vehicle transportation.

We handle cars, SUVs, trucks, motorcycles, luxury/exotics, commercial vehicles, and even oversized vehicles.

You can cancel before a driver is assigned at no cost. Once a carrier has been dispatched, a cancellation fee may apply.

Booking 1–5 days in advance is ideal. For busy seasons (summer, holidays), early booking ensures better pricing and faster pickup.

Yes, we ship vehicles nationwide across all 50 states, including long-distance and coast-to-coast transport.

Inspect the vehicle carefully, compare it with the pickup inspection, and sign the Bill of Lading only after confirming everything is satisfactory.